Shipping policy
SHIPPING POLICY
Pro Mason Supply LLC d/b/a ProMason Supply
Last updated: September 21, 2026
This Shipping Policy applies to purchases from Pro Mason Supply LLC, a Kansas limited liability company, doing business as ProMason Supply / Pro Mason Supply ("Company," "we," "us," or "our") through https://promasonsupply.com (the "Site"). It should be read together with our Terms of Service and Refund Policy.
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1. ORDER PROCESSING
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• Most orders: Processed within one to three (1–3) business days after payment clears, subject to product availability and order verification.
• Pallet / freight orders: May require one to two (1–2) weeks for processing and scheduling, depending on product, destination, and carrier availability.
Business days exclude weekends and U.S. federal holidays. Processing times are estimates, not guarantees.
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2. CARRIERS AND METHODS
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We typically ship via UPS, USPS, and/or freight carriers for pallet shipments, as selected or shown at checkout. Available methods and service levels depend on the products, weight, dimensions, and destination.
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3. SHIPPING RATES
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Shipping rates are calculated and displayed at checkout based on address, package weight/dimensions, and selected method. Rates may change. You are responsible for paying applicable shipping charges unless a promotion expressly provides otherwise.
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4. DELIVERY TIME ESTIMATES
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• Ground shipments: Typically three to five (3–5) business days in transit after shipment, depending on destination and carrier service.
• Other methods / freight: Vary by carrier and destination.
Transit times are estimates only. Weather, carrier capacity, peak seasons, address issues, and other factors outside our control can cause delays. We are not liable for carrier or weather delays (see also force majeure in our Terms of Service).
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5. TRACKING
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When your order ships, you will typically receive a shipping confirmation email with tracking information (when provided by the carrier). Please monitor tracking and ensure someone can receive the package or freight as required for your delivery method.
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6. COMPLIMENTARY PALLET FREIGHT (PROMOTION)
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From time to time, we may offer complimentary shipping on eligible pallet-sized mortar and/or lime plaster orders to destinations in the contiguous / continental United States, which may include liftgate service as stated on the Site or at checkout.
• Eligibility, product scope, minimums, geographic limits, and liftgate inclusion are as described on the Site, cart, or current promotion terms.
• Complimentary freight is subject to this Shipping Policy, verification, and availability.
• Alaska, Hawaii, U.S. territories, and international destinations are generally excluded unless we expressly state otherwise.
• We may modify or end promotional freight at any time.
If your cart does not show complimentary freight, standard rates apply.
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7. RISK OF LOSS; LOST OR DAMAGED SHIPMENTS
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Unless we agree otherwise in writing, risk of loss and title pass to you when we deliver the products to the carrier (see our Terms of Service).
If a shipment is lost or arrives damaged:
1. Contact us promptly at info@promasonsupply.com with your order number and photos/details, within the timeframes in our Refund Policy (generally within three (3) business days of delivery for visible damage).
2. File a claim with the carrier as required.
We will reasonably assist with carrier claims. Replacement or refund for transit loss/damage follows our Refund Policy—we may assist and, where appropriate, replace or refund for Company packing/fulfillment errors or as otherwise elected, but we do not guarantee carrier outcomes and do not use an absolute "we are never responsible" rule that would override Company-caused errors.
Please inspect packages on receipt and report issues promptly as described in the Refund Policy.
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8. ADDRESS ACCURACY AND FAILED DELIVERY
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You are responsible for providing a complete and accurate shipping address and any special delivery instructions. Additional charges, delays, or returns to sender resulting from incorrect addresses, refused deliveries, or failed delivery attempts may be your responsibility.
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9. CONTACT
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Shipping and order questions:
info@promasonsupply.com
Pro Mason Supply LLC
15841 S Mahaffie St
Olathe, KS 66062
Website: https://promasonsupply.com
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10. CHANGES
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We may update this Shipping Policy by posting a revised version on the Site with an updated "Last updated" date.
